Terms & Conditions

Terms & Conditions

 

All HobbyZone products are sold under the following warranty and disclaimer:

Please note that all radio controlled products such as airplanes, helicopters, cars and boats are not toys and should be handled with care at all times.

We do not accept any responsibility for any crash damages as pre-flight/pre-run checks are the responsibility of the user and should be done prior to the products first flight/drive to check the functionality of all components.

As many of our products need some sort of assembly, we do not accept any responsibility for any results due to improper assembly of our products.

The user is responsible for checking the suitability of the product for their intended use and is fully responsible for all risks and liabilities in connection with all products sold by HobbyZone. The user is also required to read all instruction manuals and must follow all manufacturers’ guidelines.

HobbyZone does not accept any responsibility for any injury, crashes or damages that occur during the use of any of our products. It is the user’s full responsibility to ensure the safety of themselves, other persons and property when operating our products.

Defective Items:

Should an item be found defective, please contact us first before shipping the item back to us. We reserve the rights to allow the return of defected merchandise back from the customer at customer's shipping expense. If we deem that the merchandise has been used, crashed, abused, misused or modified in any form, an exchange, replacement, or refund will not be processed.

Return & Exchange

We will accept the returns of merchandise that were purchased from hobbyzone.com.au within 7 days of receiving the items.

1) Return shipping is the responsibility of the customer.

2) We are NOT responsible for lost packages/ wrongly supplied addresses.

3)Transport Insurance is not included by default, but it is recommend to be requested to cover damages/lost parcels.

  1. A receiver signature on either a Proof of Delivery copy of the consignment-label, a sub-docket or an 'electronic signature' signifies the goods were delivered in full and not damaged in any way. If the goods are damaged the receiver must make a note stating this on the Proof of Delivery. If they have any doubts they MUST sign 'Pending Inspection' and cross out 'Accepting the goods in good order'. If a 'non-Receipted Delivery' service is chosen and goods are left at the delivery address by the delivery driver (due to a receiver being unavailable to sign for the goods), this will also deem the goods to be delivered in full and not damaged in any way.

4) We DO NOT reimburse return shipping costs or refund shipping costs.

5) The merchandise MUST BE in its unused condition AND in its original packaging (cannot be glued or tampered with in any fashion).

6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.

7) All returns are subject to 15% restocking fee.

8) This online merchant is located in Australia.

 

Change / Cancel Order:

You may make changes or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.



Freight and Shipping

All courier parcels are automatically labeled AUTHORITY TO LEAVE as couriers will charge a redelivery fee. All shipping is trackable and if you have any other questions, please do not hesitate to contact us.

Whilst all packages are pack adequately, Hobbyzone will not be responsible for any lost or damaged parcels in transit by the freight companies.   

 

Price & Terms:

Price, specification, and terms are subject to change without notice. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.

We reserve the right to amend this policy without further notification(s). 

 

Sky Dream Foundation
A Non-profit, non-government and self assesable, charitable organisation,for holistic community service, altruistic and spiritual purposes.

Copyright Hobby Zone 2015. All rights reserved.